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Missed call cost calculator
Every call you miss on a job could be the next job. Put in your own numbers to see what unanswered calls cost you in a year.
A missed call costs you the job it would have become. Multiply the calls you miss each week by the share that would book and your average job value: miss 8 calls a week, book 30% at $250, and that's $600 a week, or $28,800 over a 48-week year.
Never miss a call again
Sam answers every call in a natural voice, books it into your diary and texts you a summary, day or night.
Hear Sam answer as your businessRather hear it than count it? Hear Sam answer for your business in a free demo.
How it works
The calculator multiplies the calls you miss by the share of those callers who would have booked, then by what a job is worth to you:
Missed calls a week × share who would have booked × average job value × weeks worked a year
Use your own numbers, not industry averages. Your phone's call log gives you the missed calls; your answered enquiries tell you how many usually turn into work.
Worked example
You miss 8 new enquiries a week, and normally 30% of the callers you answer book a job worth $350. Over 48 weeks that is about 115 lost jobs, or $40,320 a year ($3,360 a month).
Compare that with what it would cost to have every call answered. If answering costs less than the work you lose, missed calls are the most expensive habit in the business.
Questions
How many calls do contractors miss?
It depends on the trade and how much of the day you spend on the tools. The quickest way to know is your own phone: count missed calls from numbers you don't know, in working hours, over a normal week.
Don't missed callers just ring back?
Some leave a voicemail or ring back. Others ring the next business in the search results. In the calculator, count only the callers who never came back: that is the work you actually lost.
How do I stop missing calls when I'm on a job?
Block out times to call back, divert to someone in the office, pay a call-answering service, or use an AI receptionist that answers every call, books the job and texts you the details. Sam's AI receptionist does the last.
Should I count calls from existing customers?
No. Existing customers usually wait for you. Count new enquiries only, because those are the callers most likely to try someone else.
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