Guides

Practical, checked advice on winning work and getting paid. Every guide has a named author.

Get paid

How to chase an unpaid invoice (UK)Step by step: reminders that work, late payment interest and compensation, letters before action and small claims. For UK small businesses.

Win work

After-hours and emergency calls: a guide for small businessesHow to handle calls outside working hours: what to ask an urgent caller, telling real emergencies from price checks, and when to call back.How to get more Google reviewsHow to get more Google reviews: your direct review link, when and how to ask, replying to reviews, and what Google and UK law don't allow.Missed calls: what they cost and how to stop losing workWhy small businesses miss calls, what each one costs, and five ways to answer more of them, from call routing to an AI receptionist.

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